FYI, our home internet access died completely on Aug. 10th and Wildblue (sucks) has no idea when someone can come to fix it. My only access right now is during my very brief breaks at work (so long as there's a computer available.) Bear with me!
(Update, Aug. 13, 2011; Despite Wildblue's statement that they had no service providers in our area--thus their willingness to leave us hanging indefinitely--I found one the next town over. They couldn't understand why Wildblue wasn't sending them the work order. When I spoke to Wildblue about it, they told me to go ahead and schedule with the local company, call back when it was fixed and they'd apply a $95 credit to our account for the service call. The company had us up and running by 7pm, bless them! When I called Wildblue back again, however, the new CSR said I'd been given "bad information." Basically they refuse to honor their agreement to credit our account. We'll be going on the AT&T waiting list at the very least.
Kudos to A Perfect Satellite in Covington, LA! Boos & hisses to Wildblue, not only for lying about the credit, but for leaving us without internet for days with no resolution and for being willing to leave us in that state indefinitely when one of their authorized companies is a mere 20 minute drive away. A Google search of "Wildblue sucks" provides about a half a million pages. The proof is in the pudding!)